Frequently Asked Questions
Everything you need to know about shopping with Key.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days, and delivery times vary based on your location.
How do I return an item?
If you are not satisfied with your purchase, you can return it within 30 days of delivery. Items must be in their original condition with all tags attached.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I find the right size?
Each product page includes a detailed size guide. We recommend measuring yourself and comparing those measurements to our size chart for the best fit.
Can I track my order?
Yes, once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress.
What should I do if my item is damaged?
Please contact our customer support team immediately at [email protected] with your order number and a photo of the damage, and we will resolve it for you.